COVID – 19 Update

If you would like to register for only a wellness check, please register here: https://aulneau.com/wellness-check-covid-19/

If you would like to register for a wellness check and counselling sessions, please register here: https://aulneau.com/counselling/register-for-counselling/

UPDATE – March 19, 2020 – 3:00 PM – la version française suit

Aulneau Renewal Centre, like other organizations, continues to be concerned about COVID-19. Our values include compassion and at this time, we extend compassion and concern for our community. In addition, another important value is healthy relationships and that includes physical health as well. Just like many others, we are doing our part in addressing social distancing as per the recommendations.
Effective March 19, 2020, Aulneau Renewal Centre will be closing its doors at both the Winnipeg and Steinbach office. Counsellors will be offering sessions via phone or video. We are exploring additional options for tele-conferencing.
Sliding Scale Program:
If you are a current client of ours in our sliding scale program:
  • Your counsellor will connect with you to discuss options of a video or phone session. Your counsellor will also discuss how payments will work.
  • Our receptionist will be calling you for payment over the phone. For this you will need to have a credit card or you will also have the option of an e-transfer.
  • You will also be offered the option of booking in person sessions when we are back in the office. Your file will not be closed at this time and will remain open.
  • We ask that you ensure you are in a safe space to be engaged in this form of counselling.
  • Aulneau Renewal Centre will not be able to provide crisis counselling or EMDR therapy over the phone or through video at this time.
If you are a new client looking to access services through our sliding scale program:
  • Our intake is still open!
  • If you are interested in counselling, you can complete our intake form online- www.aulneau.com. Please click on Register for Counselling. Please submit your financial information.
  • You will have the option of video or phone sessions. If you would like in person sessions, you may need to wait but we can process your application.
  • If you would like video or phone sessions, you may not need to wait as long as we do have some availability.
CFS Program:
If you are a client through our CFS program:
  • Please contact your Social Worker and ensure that you follow the protocol outlined by your agency.
  • If your Social Worker is in agreement, we are happy to provide phone or video sessions. Please let your counsellor know.
If you are a Social Worker wanting to access services for a client:
  • Our CFS intake is still open.
  • If you are interested in counselling for a client, you can complete our intake form online- https://aulneau.com/fr/cfs/cfs-intake/. Once we receive your information, we will send you a contract.
  • Your clients will have the option of video or phone sessions. If your clients would like in person sessions, they may need to wait but we can process the application.
  • If you would like video or phone sessions, you may not need to wait as long as we do have some availability.
Other agencies:
For any inquiries:
  • Reception will be checking its voicemail regularly. We ask that you leave a message and we will get back to you as soon as we can.
  • The email – reception@aulneau.com will be monitored regularly. Please send any questions you may have.
  • Reception hours include 9 AM- 5 PM, Monday to Friday. If you call after these hours, please leave a message. However, the receptionist may not be able to get back to you until the next day.
Our way of taking care of our community:
Wellness Checks:
Aulneau Renewal Centre understands that during these challenging times, you and your family may require additional support to help navigate this journey. We are facilitating wellness checks to help address any anxiety you may have due to COVID-19. Via a phone call, you will have access to a counsellor who can help you look at coping tools and resources to help you and your family during this difficult time. This is for all clients and community members. You do not need to be a client at Aulneau Renewal Centre for this service.
To have a counsellor check in with you over the phone:
  • Please call (204) 987-7090 and leave your name and number and that you would like a check in. Our counsellor will call you back.
  • There is an option on our intake form as well. If you are applying for services and need an immediate check in, our counsellor can connect with you.
  • With the permission of the client, service providers may also leave the name and number of a client and we can connect with them.
  • We are encouraging those that are in isolation or are unable to have visitors to reach out for this service if they are feeling isolated or have anxiety.
This service will be provided for FREE. It will not be a counselling session but more of an information session. The counsellor can help you look at coping strategies during this time.
As things are changing daily, we will be adapting and evolving. We know that this is time of concern and distress, and our focus is now to work together to minimize the spread of COVID-19. We must remind ourselves that during difficult times, we need to be helpers and focus on our community and its well-being. We also need to remember to be kind and compassionate to all those around us- including ourselves.
We are optimistic that as a community, we will overcome these challenges. We ask that each and everyone act responsibly and follow the recommendations of social distancing.
Please do not hesitate to contact us at (204) 987-7090 at anytime. Please leave a message as the voicemail will be monitored regularly.
Thank you,
Aulneau Renewal Centre

UPDATE – March 18, 2020 – 4:35pm

PLEASE BE ADVISED THAT DUE TO ONGOING CONCERNS SURROUNDING THE COVID-19 (CORONAVIRUS) OUTBREAK, THE AULNEAU RENEWAL CENTRE OFFICES WILL BE CLOSED INDEFINITELY EFFECTIVE THURSDAY, MARCH 19, 2020. IN-PERSON SESSIONS HAVE BEEN SUSPENDED.

OUR VOICEMAILS WILL BE CHECKED REGULARLY AND OUR ADMINISTRATION IS STRIVING TO REMAIN IN CONTACT WITH OUR CLIENTELE DURING THIS DIFFICULT TIME.

PHONE AND VIDEO CONFERENCE SESSIONS MAY BE AN OPTION FOR YOU. PLEASE CONTACT YOUR COUNSELLOR DIRECTLY OR CALL OUR MAIN LINE AT (204) 987-7090.

YOUR PATIENCE AND UNDERSTANDING IS APPRECIATED.

March 17, 2020

During the COVID-19 pandemic, we understand that people  may have increased anxiety and panic.  We are offering free wellness checks to check on clients. Would you be interested to receive a free wellness check with a counsellor?  This would be done over the phone.

If you would like to register for only a wellness check, please register here: https://aulneau.com/wellness-check-covid-19/

If you would like to register for a wellness check and counselling sessions, please register here: https://aulneau.com/counselling/register-for-counselling/

UPDATE – March 13, 2020 – 12:39pm

The health and safety of our clients and staff is a top priority for Aulneau Renewal Centre. As COVID-19 continues to impact the world, we wanted to communicate the added precautions we are taking.

Self-isolation/illness

In accordance with advice provided by Manitoba’s provincial medical health officer, self isolation is necessary only if you are returning from travel to affected areas.

  • Monitor yourself and those close to you for symptoms similar to the flu or common cold such as coughing, sneezing, sore throat, fever, or difficulty breathing.
  • If individuals need to self-isolate because they are experiencing flu symptoms, they should confirm symptoms with Health Links by calling 204-788-8200 or toll-free 1-888-315-9257, or a medical doctor/health provider.

Clients who are showing the above symptoms are asked to cancel their appointments.  The no show/late cancellation fee will be waived for clients.  This will be for all sliding scale and CFS clients.  For those who wish to have a session, they will have the option of having a phone session with their counsellor.  This will be done over the phone or with the use of Zoom.  Clients will be asked to pay for their session with a credit card over the phone and will be transferred to their counsellor.

Clients who come in when they are not well will be asked to go home.  The safety of all our clients and staff is very important to use.

Just like we ask our clients to take care of their health, we are asking the same for our staff.  If your counsellor is unable to come into the office, we will be cancelling your session.  We will notify you as soon as possible.

 Trainings/ Workshops

Aulneau Renewal Centre is committed to providing excellent learning opportunities.  At this time, if you are registered for a training or workshop and would like us to accommodate you, we are happy to provide a refund at this time.  In recognition of this unique window of time, we will also be exploring additional training opportunities.  Please see our website for any additional information.

 Prevention Tips

Our community is reminded to take precautions that can help avoid contracting and spreading novel coronavirus or other respiratory illness. These common prevention measures include: regular handwashing with soap and water or an alcohol-based hand cleanser; covering your mouth and nose when coughing and sneezing; and avoiding contact with anyone showing symptoms of a respiratory illness, such as coughing or sneezing. It is important to wash your hands:

  • after coughing or sneezing;
  • when caring for a sick person;
  • before, during, and after food preparation;
  • before eating;
  • after toilet use; and
  • when hands are visibly dirty.

We are encouraging all clients to wash their hands before and after each session.

We are aware that we are a much-needed service in our community.  We hope that together we are able to contain COVID- 19 so that we can continue to provide our clients with exceptional and compassionate care.

For links to more information, review the following FAQ’s, and visit the Province of Manitoba and Government of Canada websites. These sites are being updated regularly with up-to-date, accurate information.

We will be continuing to monitor the situation daily and provide updates as timely as possible.

If you have any questions, please do not hesitate to call us at (204) 987-7090 or email us at reception@aulneau.com.